Level 5 Operations Manager Apprenticeship

"The Level 5 course has raised my level of professionalism and my confidence. I would definitely recommend it."

Donna Deputy Manager

The qualification

Smart Training is offering the brand new Level 5 Operations Manager Apprenticeship aimed at those who manage teams and projects in the childcare industry, such as deputy managers, managers and owners. This new qualification is one of the 'Trailblazer' Apprenticeships that have been designed by employers who have specified the skills they need their Apprentices to achieve.

And great news for those in a managerial role is that the new qualification can be combined with the Level 5 Diploma for Children and Young People so you gain two qualifications rather than one, and extend your learning through an in-depth project.

The course

This is an interactive and practical course which will take 15-18 months to complete on a part-time basis. It will enable you to use core management techniques to drive better results, develop your ability to lead, motivate and inspire, provide strategic leadership as well as day-to-day management and help you to raise your profile in your setting. You'll attend monthly study groups at a local training centre and will be given assignments to complete in between these sessions along with professional observations in your workplace.

Government funding is available for the course for those who are employed more than 30 hours a week and have lived in the UK or European Union in the last three years - and to receive this funding you'll also study for functional skills in English and maths.

An Apprentice is expected to spend 20% of their working hours completing off the job training.

Subjects covered

  • - Operational management approaches and models including creating plans to deliver objectives in a childcare setting
  • - Business development tools and approaches to continuous improvement
  • - Business planning techniques including how to manage resources in a setting
  • - Management systems, processes and contingency planning
  • - Initiating and identifying barriers within your setting and how to overcome them
  • - Nursery data security and management and the effective use of technology
  • - Process and risk management
  • - Nursery budget management and financial forecasting
  • - Managing people and developing relationships
  • - Different leadership styles
  • - Motivating and improving staff performance
  • - Effective delegation in the setting
  • - Performance management techniques and models, and how to recruit and develop people
  • - Collaborative working techniques
  • - Managing conflict
  • - Interpersonal skills and different forms of communication and techniques
  • - Time management techniques and tools and how to prioritise activities
  • - Problem solving and decision making techniques.

How is the Apprenticeship organised?

There are two main components:

- On Programme Assessment

- End Point Assessment

Work and assessment

You'll find many of the resources for your course on our Online Training Academy where you'll also be able to submit your work. Assessment is by workplace observations, practical tasks at work, answering questions and assignment writing plus an End Point Assessment which includes a portfolio, substantial project, knowledge test, interview and a professional discussion.

End Point Assessment

The project that needs to be completed by the end of the course will be agreed with your employer and is likely to take around five days to complete. It will be assessed by an external, independent assessor and requires Apprentices to document their assumptions, show their understanding of commercial pressures and apply thinking and problem solving skills.

Course cost

This course costs just £900 for non-levy paying employers,as the Government will fund £8,100 of the full £9,000 course fees for eligible* staff. Large employers can fund the entire cost through the Apprenticeship levy.


Learners could progress onto a Level 6 or 7 qualification in management if they wanted to pursue a more senior management role following this course.

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020 3700 4294


The Qualification

Courses can also be delivered at your own work premises for groups. Contact us to discuss your options.