Level 5 Operations Manager Apprenticeship

"The Level 5 course has raised my level of professionalism and my confidence. I would definitely recommend it."

Donna Deputy Manager

The qualification

The Level 5 Operations / Departmental Manager Apprenticeship is aimed at those who manage teams and projects in a broad range of organisations and industries and will enable learners to use core management techniques to drive better results, develop your ability leader, motivate and inspire and provide strategic leadership as well as day-to-day management.

So if you have a role that involves creating and delivering operational plans, managing projects, leading teams, managing change, resource management or coaching and mentoring this course will enhance your knowledge and hone your skills to help you progress in your career. It's ideal for Operations Managers, Regional Managers, Divisional Managers, Department Managers and Specialist Managers.

The course

This is an interactive and practical course which will take 15-18 months to complete on a part-time basis. It will enable you to use core management techniques to drive better results, develop your ability to lead, motivate and inspire, provide strategic leadership as well as day-to-day management and help you to raise your profile in your organisation. You'll attend monthly study groups at a local training centre and will be given assignments to complete in between these sessions along with professional observations in your workplace.

Government funding is available for the course - for those who are employed more than 30 hours a week and have lived in the UK or European Union in the last three years - and to receive this funding you'll also study for functional skills in English and maths.

An Apprentice is expected to spend 20% of their working hours completing off the job training.

Subjects covered

  • Operational management approaches and models including creating plans to deliver objectives and setting Key Performance Indicators
  • Business development tools and approaches to continuous improvement
  • Business planning techniques including how to manage resources, develop sales and marketing plans, set targets and monitor performance
  • Management systems, processes and contingency planning
  • Initiating and identifying barriers and how to overcome them
  • Data security and management and the effective use of technology
  • Setting up and managing a project using relevant tools and techniques
  • Process and risk management
  • Budget management and financial forecasting
  • Managing people and developing relationships
  • Different leadership styles, how to lead multiple and remote teams and manage team leaders
  • Motivating and improving performance and supporting people using coaching and mentoring approaches
  • Effective delegation
  • Performance management techniques, talent management models and how to recruit and develop people
  • Managing multiple teams and developing high performing teams
  • Collaborative working techniques to enable delivery through others and how to share best practice
  • Managing conflict
  • Interpersonal skills and different forms of communication and techniques and how to apply them appropriately
  • Time management techniques and tools and how to prioritise activities
  • Problem solving and decision making techniques including data analysis.

How is the Apprenticeship organised?

There are two main components:

- On Programme Assessment

- End Point Assessment

Work & assessment

You'll find many of the resources for your course on our Online Training Academy where you'll also be able to submit your work. Assessment is by workplace observations, practical tasks at work, answering questions and assignment writing plus an End Point Assessment which includes a portfolio, substantial project, knowledge test, interview and a professional discussion.

End Point Assessment

The project that needs to be completed by the end of the course will be agreed with the employer and is likely to take around five days to complete. It will be assessed by an external, independent assessor and requires Apprentices to document their assumptions, show their understanding of commercial pressures and apply thinking and problem solving skills.

Course cost

This course costs just £900 for non-levy paying employers, as the Government will fund £8,100 of the full £9,000 course fees for eligible staff. Large employers can fund the entire cost through the Apprenticeship Levy. Eligible staff are those who are employed for more than 16 hours a week and who have lived in the UK or European Union for the last three years.


Learners could progress onto a Level 6 or 7 qualification in management if they wanted to pursue a more senior management role following this course.

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The Qualification

Courses can also be delivered at your own work premises for groups. Contact us to discuss your options.

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